FAQ

Have questions about our mobile lab and C/TPA services? You're in the right place. Below are the most common questions we receive about booking, testing, and what to expect.

How do I book a test?

Booking is quick and easy:

Visit our Booking Page
Select the service you need (DNA testing, drug testing, background check, etc.)
Choose a date and time that works for you
Complete the initial booking form and make full payment to secure your appointment

🔹 For services like DNA testing and drug testing, you’ll receive a separate intake form via email that must be completed before your appointment is officially confirmed.

🔹 For services that don’t require additional intake, you’ll receive your confirmation email immediately after payment.

Still have questions? Contact us—we’re happy to help!

Where does testing take place?

We are a mobile lab, which means we come to you, but the type of testing determines where services are provided.

🔹 For employers and business clients, we come directly to your job site, office, or facility to perform drug and alcohol testing, background checks, and other services.

🔹 For individual services like DNA testing or court-ordered testing, we meet you in public, neutral, and safe locations such as (but not limited to):

Hotel lobbies
Hospital lobbies
Coffee shops
Libraries
Courthouse parking lots
Medical or wellness clinics (with permission)
Local Pharmacies

🚫 Please note: For safety and liability reasons, we do not perform testing inside private residences.

We’ll coordinate the exact location with you after booking to ensure it’s convenient, compliant, and comfortable for all parties.

How soon will I get my results?

Turnaround times vary by service:

Rapid Drug Test: 5-15 minutes
Lab-Based Drug Test: 1–3 business days
DNA Test: 3–5 business days
Background Checks: 24–72 hours
Gender Reveal: 2–3 business days after sample reaches lab

We do offer expedited results for some services for a fee. We’ll provide expected turnaround times at booking.

Who receives the test results?

Test results are sent only to the individual who paid for the service, unless written authorization is provided in advance.

Do you serve clients outside of your city or state?

Yes! While our primary service area is Charlotte and surrounding areas, we can often accommodate clients in other areas. Contact us to ask about availability in your location or to request a group or corporate event.

Can I join the consortium if I’m not DOT-regulated?

Yes! Even if you're not required to follow DOT guidelines, many companies choose to join our consortium to maintain a drug-free workplace, simplify testing, and protect their business from liability.